Help & FAQs

How do I know if my requested delivery date has been changed?

We will send order acknowledgement email updates if your delivery is changed.

How do I know my delivery date?

On your order confirmation email it will state a due date, this is your delivery date.

Do you have instructions for putting the shelving units together?

Please see the link to our YouTube video showing how to put your new shelving together. Please Click Here

Do you provide price lists?

Get in touch with our sales team on 01423 796 200 who will be happy to provide you with a price list.

Can you provide tracking details for my order?

Yes, our customer service team would be more than happy to provide tracking details for your delivery, please email

How do I contact Craven & Co to discuss my needs?

Our office hours are 08:30 to 17:00 Monday to Friday. Our contact telephone number is 01423 796 200. Alternatively, you can email where one of our friendly advisors will be happy to assist you.

Do you hold stock of Shelving & Trolleys?

As a proud and trusted supplier to our customers, we try to always keep stock of our most popular products but depending on demand this cannot always be the case. However, as our products are fully manufactured at our site in North Yorkshire, we guarantee short lead times.

Can you offer bespoke items?

We have a dedicated team of experts committed to offering a wide variety of solutions. Due to our vast manufacturing facilities and in house design team, there isn’t much we cannot do! Contact our sales team for more info.

Can you do site visits/surveys?

Yes, we have company representatives that cover the whole of the U.K. and we are always happy to attend site to share our knowledge.

I am working on a tender document, can you help?

Of course. We are happy to review all documentation and prepare a quote.

How quickly can you deliver?

On all items in stock, we operate a next day delivery service in most cases.

Can we collect from Craven & Co?

Our warehouse team are always on hand to accommodate your requests. If a pre-determined date/time is agreed for collection, we are happy to prepare for this.

Can you install for us?

Yes. Please get in touch with our sales team for a quote on 01423 796 200!


If you have any questions not answered here, please Contact Us