Craven - Terms and Conditions
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Medical

Catering

Design

Craven Medical products are regulated under ISO9001 standards and can be manufactured to standard or bespoke requirments.

With 50 years manufacturing experience Craven Catering Equipment is renowned for its quality and competitive market price.

Craven Design is responsible for turning thousands of our customers concepts in to reality.

Terms and Conditions

Contact information:

Craven & Co Ltd
Craven House
Manse Lane
Knaresborough
North Yorkshire
HG5 8ET
Tel: 01423 796200
Fax: 01423 869189
Standard Carriage:
Carriage for shelving products is free on orders
over £150.00 and £15.00 on orders less than £150.00.
Carriage for trolley products:
1 unit = £20.00
2 units = £30.00
3+ units = FREE
These charges are for standard 2-3 day carrier service to UK mainland. Any other request will be quoted for at the time of order.
Normal stock items should all be available for delivery within 7 – 10 days. other items are normally available for delivery in 3 to 4 weeks. Delivery position for urgent orders should be checked with the sales office at time of ordering.
Damaged Goods:
Notification of damaged goods must be reported immediately. Craven & Co Ltd (Craven Catering) reserves the right not to accept claims. Items must be checked prior to signing the delivery note to avoid dispute at a later date. If items are damaged or there is any doubt the delivery note/carriers paper work must be signed as “damaged”.
Guarantee:
All products carry a twelve-month guarantee. In addition we offer:
*An extended lifetime guarantee against rust and corrosion for stainless steel, wire and solid shelves, (FSS & FSW), and Catercart products but always excluding castors. *Nylon coated and
Zinc Chromate shelving (FNS & FZC) carries a three-year guarantee.
These guarantees are subject to:
Normal conditions of use
First user only
Registration of guarantee
 
Should Craven & Co Ltd (Craven Catering) be asked to attend site to inspect possible damaged or unserviceable goods and upon inspection it is found that Craven & Co Ltd (Craven Catering) has not caused the problems then a call out charge (based on time and travel, min £50.00) will be levied.
Order Confirmation:
We are pleased to accept urgent orders over the phone but cannot be held responsible for any transcription errors which may occur. It is in the customers’ interest to provide written confirmation of all orders. All orders subject to full terms and conditions.
Payment Terms:
Our payment terms for customers with established credit accounts are 30 days from end of month following date of invoice. New credit accounts can usually be opened within 48 hours. New customers are requested to send payment with order to ensure prompt delivery.
Product Design Changes:
We pursue a continuous product improvement programme and equipment supplied may have design improvements made after publication of this price list.
Installation Plans:
We offer a free planning service for shelving installations to fit specific dimensions of rooms or storage areas and can provide layout plans with quotations to illustrate our proposal for customised installations.
Dimensions:
Dimensions shown are overall sizes in millimetres. Castors are 100mm unless otherwise stated.
Prices:
All prices quoted are correct at the time of going to print. All prices are subject to VAT E.&O.E. Prices may be subject to variation due to stainless steel surcharges. Prices are subject to change at any time.
Minimum Order Charges:
Orders for all products carry a £50.00 minimum order value i.e. orders less than £50.00 will be made up to £50.00 in value.
A FULL COPY OF THE TERMS AND
CONDITIONS ARE AVAILABLE UPON
REQUEST.